Privacy Policy

Effective Date: 07/07/2026

At Thompson's Thermo Tech ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us regarding our air conditioning, heating, ventilation, installation, servicing, and repair services.

We may collect the following personal information:

• Your name
• Email address
• Telephone number
• Property or service address
• Details about your enquiry or requested services
• Any information you voluntarily provide when contacting us

We may also automatically collect:

• IP address
• Browser type and version
• Device information
• Website usage data through cookies and analytics

We use your information to:

• Respond to enquiries
• Provide quotations
• Schedule installations, servicing, and repairs
• Deliver our services
• Process payments where applicable
• Improve our website and customer experience
• Comply with legal and regulatory obligations
• Send service updates or marketing communications where you have consented

Under UK GDPR, we process personal data based on one or more of the following:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

• Payment providers
• IT and website service providers
• Suppliers and subcontractors assisting with installations or repairs
• Professional advisers
• Government or regulatory authorities where legally required

All third parties are required to protect your personal information.

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

Although we work hard to protect your data, no method of internet transmission is completely secure.

We only keep your personal information for as long as necessary to:

• Provide our services
• Meet legal, tax, and accounting requirements
• Resolve disputes
• Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymised.

Our website may use cookies to improve functionality and analyse website traffic.

You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data where appropriate
• Restrict or object to certain processing
• Request transfer of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Thompson's Thermo Tech

Email: info@thompsonsthermotech.co.uk

Telephone: 07778 721841

Business Address: 39 Hillbrook Crescent, Ingleby Barwick, Stockton-on-Tees, TS17 5BN

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Effective Date: 07/07/2026

Welcome to Thompson's Thermo Tech ("we", "our", or "us"). By accessing and using this website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

Thompson's Thermo Tech provides air conditioning, heating, ventilation, installation, servicing, maintenance and repair services throughout the North East of England.

You agree to:

• Use this website lawfully.
• Not interfere with the operation or security of the website.
• Not copy, reproduce or distribute website content without our written permission.
• Not attempt to gain unauthorised access to our systems.

We reserve the right to suspend or restrict access to the website at any time.

Any quotations provided through this website, by email or by telephone are:

• Free unless otherwise stated.
• Subject to a site survey where applicable.
• Valid for 30 days unless stated otherwise.
• Subject to availability of materials and labour.

Appointments remain provisional until confirmed by Thompson's Thermo Tech.

We reserve the right to rearrange appointments due to weather, supplier delays, emergencies or circumstances beyond our control.

Whilst every effort is made to ensure pricing is accurate, prices may change without notice due to supplier costs or unforeseen circumstances.

Any agreed quotation will normally remain fixed unless additional work is requested or unforeseen issues arise.

All website content, including text, logos, graphics, photographs and designs, remains the property of Thompson's Thermo Tech unless otherwise stated.

No material may be copied or reused without written permission.

Our website may contain links to external websites. We are not responsible for their content, privacy practices or availability.

Whilst we aim to ensure the information on this website is accurate, we make no guarantees that it is complete, current or error-free.

To the fullest extent permitted by law, Thompson's Thermo Tech shall not be liable for any indirect or consequential losses arising from the use of this website.

Nothing in these terms excludes liability for death, personal injury, fraud or any liability that cannot legally be excluded.

Your use of this website is also governed by our Privacy Policy and Cookie Policy.

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Thompson's Thermo Tech

Email: info@thompsonsthermotech.co.uk

Telephone: 07778 721841

Effective Date: 07/07/2026

What Are Cookies?

Cookies are small text files placed on your computer or mobile device when you visit our website. They help the website function correctly, improve performance and provide information about how visitors use the site.

These cookies are necessary for the website to function properly. They cannot be switched off.

Examples include:

• Security
• Page navigation
• Form submissions

These cookies help us understand how visitors use our website so we can improve it.

Examples include:

• Google Analytics
• Visitor statistics
• Popular pages

These remember your preferences, such as language or previous settings, to improve your experience.

If used, these cookies may help us measure advertising performance or display relevant adverts.

These cookies will only be used where you have provided your consent.

You can control or delete cookies through your browser settings.

Most browsers allow you to:

• View stored cookies
• Delete cookies
• Block cookies
• Receive notifications before cookies are stored

Please note that disabling cookies may affect website functionality.

Some services on our website, such as embedded maps, videos or analytics providers, may place their own cookies.

We do not control these third-party cookies.

We may update this Cookie Policy from time to time.

Any changes will be published on this page.

If you have any questions regarding cookies, please contact:

Thompson's Thermo Tech

Email: info@thompsonsthermotech.co.uk

Telephone: 07778 721841

Effective Date: 07/07/2026

The information provided on this website is for general information purposes only.

Whilst Thompson's Thermo Tech makes every reasonable effort to ensure the information is accurate and up to date, we make no warranties or representations regarding the completeness, accuracy, reliability or suitability of the information contained on this website.

Any reliance you place on the information provided is strictly at your own risk.

Information provided on this website should not be considered technical, engineering or professional advice for your specific circumstances.

Customers should obtain a quotation and site inspection before making purchasing or installation decisions.

Our website may include links to external websites for your convenience.

We have no control over the content or availability of those websites and accept no responsibility for them.

We do not guarantee that this website will always be available or free from interruptions, viruses or technical issues.

To the fullest extent permitted by law, Thompson's Thermo Tech accepts no responsibility for any loss or damage arising from the use of this website or reliance upon its contents.

Nothing in this disclaimer excludes liability that cannot be excluded under applicable law.

All text, images, branding, logos and website content are the property of Thompson's Thermo Tech unless otherwise stated.

Unauthorised reproduction or use is prohibited.

This disclaimer shall be governed by the laws of England and Wales.

If you have any questions regarding cookies, please contact:

Thompson's Thermo Tech

Email: info@thompsonsthermotech.co.uk

Telephone: 07778 721841